Workforce Management Planner

San Antonio, TX

Employment Type: Contract Category: Information Technology Job Number: 22073

Workforce Management Planner

Location: San Antonio, Texas

 

THIS COMPANY OFFERS…
  • Locally founded, well-established organization, driven to provide highly-rated customer service, preserve long-lasting customer relationships, and remain a pioneer for industry-related technology and innovation
  • Gorgeous company facilities, with contemporary style work spaces, and incredible on-site fitness and dining accessibility
  • Six month contract opportunity making a highly beneficial, company-wide impact, with the potential to grow into a long-term, permanent senior-level position

YOUR TYPICAL DAY...
  • Build various forecast reports of inbound call volumes and staffing requirements
  • Create staffing schedules in support of multi-site, multi-skilled contact centers

YOU HAVE...
  • Experience with VERINT or other workforce management tools
  • Strong background in planning, forecasting, and analyzing data around performance metrics in a contact center environment
  • Skilled in interpersonal interactions and communication

EXTRA CREDIT!
  • Previous work history in a financial services industry or call-center

 

For a Confidential Conversation and/or Personal Meeting regarding this outstanding career opportunity please contact:

Kirby Baird| 210.494.1000 | kbaird@deaconrecruiting.com
 

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